Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least 18 years of age. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws)
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
- Oblong Tanks: Up to 14 days dispatch (not valid for pre-orders)
- There is a premier service available for 48 hour dispatch for Oblong Tanks
- Round Tanks: Up to 14 days dispatch (not valid for pre-orders)
- Soul Hub: Standard delivery 3 – 5 working days for delivery within the UK
- If abroad, a bespoke delivery time will be confirmed by the supplier.
There must be someone available to receive the delivery at the property as this is a curb side drop off.
Refund, Faulty Products & Right of Withdrawal
- For our tanks – If you change your mind, you are eligible for a refund for 14 days from the date the product was received.
- If you had the product delivered, you are expected to pay delivery costs to our warehouse.
- For Soul Hub purchases:
- If you’re looking to return a faulty or incorrect item please get in touch at firstname.lastname@example.org
- Please report any discrepancies or damaged items within 48 hours of receiving your order.
- As a promise we allow you to return any items (unused & undamaged – in their original condition) for up to 14 days after receiving your original order if you change your mind.
- All returns will be at the responsibility of you ‘the customer’ (unless an item is damaged on arrival). This means you may seek your own courier company or local post office to return an item or order and occur any charges associated with returning the order to us. A refund or exchange will then be issued on return of the items and our inspection process has been carried out.
- Refund Policy
- Once a return item has been received by our staff we will refund the customer within 48 hours via the appropriate & original payment method.
- Please remember that all deliveries require a signature on receipt. Please provide an alternative delivery address if you won’t be around to receive your order.
- If any of the above information is unclear, or you would like to initiate a return, please email us at email@example.com
If the product is faulty/damaged (not including the minor damages due to their agricultural background) – you can exchange the product if we have the same product and size in stock, or we can offer a full refund (inc. delivery). In this instance, we will pay for the item to be collected.
What is the customer’s right to withdrawal?
The customer is able to withdraw their purchase before dispatch of the order is confirmed – please email firstname.lastname@example.org to cancel your order. After dispatch, this will be counted as a refund/exchange and charges may apply for delivery and a restocking cost of up to 50%.
If you have any complaints, please email email@example.com
Modifications to Services
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Stock Tanks are primarily made for commercial livestock use, and due to their agricultural nature they may have imperfections such as small dents and scratches. Any such marks will in no way affect the durability of the tanks and should be viewed in the context of their agricultural origins. The size of the tanks may vary up to 10cm from the specified dimensions.
Accuracy of billing & account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address / phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
During the order process you will be asked to confirm your delivery address. We cannot be held responsible or cover any associated losses or costs if the order does not arrive due to an incorrect or incomplete address being provided.
Discount codes, offers & sales
Discount codes are limited to one use per customer (unless specified) and must be applied at the checkout at the time of order. Discounts will not be applied retrospectively under any circumstances. Discount codes have no cash value. We reserve the right to withdraw any discount code, offer or sale at any time, for any reason, without giving notice. All discount codes offers are further bound by any additional terms stated upon the publication of the offer.
Third party links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Errors, inaccuracies and omissions
We make every effort to check all the information on our website. However, occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
All photography, artwork, logos, design elements and written content referring to this website and blog are protected by Copyright and must not be reproduced without the explicit prior permission of the Copyright Owner.