Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the Urban Ice Tribe website located at https://urbanicetribe.com/ (the “Site”) and all associated services offered by Urban Ice Tribe (the “Company”).

By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Site.

1. Sales and Products

1.1 Orders and Payment

• You can place orders for ice baths, saunas and any other products offered on the Site.
• We reserve the right to refuse any order you place.
• Order payments can be made through the secure payment methods offered on the Site.
• We will provide you with an order confirmation email upon successful order placement.

1.2 Shipping and Delivery

• Shipping costs and estimated delivery times will be displayed during checkout.
• We will use commercially reasonable efforts to deliver your order within the estimated timeframe.
• You are responsible for providing a complete and accurate shipping address.
• Title and risk of loss for the products pass to you upon delivery.
• Unless otherwise specified, we endeavour to ship all orders on the next business day after the order.

1.3 Returns and Refunds

• Our return policy is outlined on a separate page on the Site. Please refer to it for details on eligibility, timelines, and procedures for returning products.
• We reserve the right to deny returns that do not comply with our return policy.
• Refunds will be issued to the original payment method used for the purchase.

1.4 Warranties and Disclaimers

• We offer a limited warranty on our products as outlined in the product description on the Site. Please refer to it for details on warranty coverage and exclusions.
• WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

 

2. Content

2.1 Information and Content Ownership

• The Site contains information, including text, graphics, images, videos, and other materials (collectively, “Content”).
• The Content is owned by the Company or its licensors.
• You may not copy, reproduce, modify, distribute, transmit, display, publish, sell, license, or create derivative works from the Content without the Company’s written consent.

2.2 User Content

• You may submit comments, reviews, or other content to the Site (collectively, “User Content”).
• You grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and translate your User Content.
• You are solely responsible for your User Content and represent that you have the necessary rights to grant the license set forth above.

2.3 Disclaimer for Informational Content

• The information on the Site, including content related to cold water therapy, is for informational purposes only and should not be considered medical advice.
• You should always consult with a healthcare professional before starting any new health regimen, including cold water therapy.
• The Company is not responsible for any adverse effects arising from your use of the information on the Site.

3. Disclaimer of Warranties and Limitation of Liability

• THE SITE AND CONTENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR SERVER IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF THE SITE OR CONTENT, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

 

4. User Conduct

• You agree to use the Site in a lawful and respectful manner.
• You will not use the Site to:
  • Upload or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, or racially or ethnically offensive.
  • Interfere with the use of the Site by others.
  • Attempt to gain unauthorised access to the Site or the Company’s systems.
  • Violate any intellectual property rights of the Company or others.

 

5. Termination

• We may terminate your access to the Site for any reason, at any time, without notice.

 

6. Governing Law and Jurisdiction

• These Terms will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.