These Terms and Conditions (“Terms”) govern your use of the Urban Ice Tribe website located at https://urbanicetribe.com/ (the “Site”) and all associated services offered by Urban Ice Tribe (the “Company”).

By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Site.

1. Sales and Products

1.1 Orders and Payment

• You can place orders for ice baths, saunas and any other products offered on the Site.
• We reserve the right to refuse any order you place.
• Order payments can be made through the secure payment methods offered on the Site.
• We will provide you with an order confirmation email upon successful order placement.

1.2 Shipping and Delivery

• Shipping costs and estimated delivery times will be displayed during checkout.
• We will use commercially reasonable efforts to deliver your order within the estimated timeframe.
• You are responsible for providing a complete and accurate shipping address.
• Title and risk of loss for the products pass to you upon delivery.
• Unless otherwise specified, we endeavour to ship all orders on the next business day after the order.

Delivery Access Requirements

It is the customer’s responsibility to ensure that the delivery address is accessible and that any relevant access instructions (e.g. restricted entry, security codes, limited delivery times) are clearly provided at checkout.
If no delivery instructions are provided, and the courier is unable to deliver due to access limitations or other uncommunicated restrictions, we are not liable for any resulting delays, missed deliveries, or associated costs. In such cases, redelivery fees or additional charges may apply.
By placing an order, you acknowledge and accept this responsibility.

Palletised Delivery Policy (Express Shipping Orders)

Some products, including select ice baths, are shipped via express freight and will arrive on a pallet. By selecting an express shipping option for these items, you acknowledge and agree to the following conditions:

• Palletised Delivery: Your order will be delivered on a pallet via a freight carrier. This type of delivery typically requires access for a large truck and may involve curbside drop-off only.
• Customer Responsibility: It is the customer’s responsibility to ensure that the delivery location can accommodate palletised freight shipments. This includes having suitable access and the ability to safely receive and unload the pallet if necessary.
• Pallet Disposal: The pallet and any associated packing materials are not returnable and must be disposed of or recycled by the customer after delivery.
• Missed Deliveries: If the delivery cannot be completed due to inaccessibility or refusal to accept the palletised shipment, additional redelivery or storage fees may apply.

Please contact us before ordering if you have any concerns about receiving a palletised shipment.

Dispatch & Delivery Timeframes

Working Days: “Working days” are defined as Monday to Friday, excluding UK public holidays (bank holidays). Bank holidays are considered non-working days and will not count towards dispatch or delivery timeframes.

Standard Delivery:

• Dispatch: Within up to 2 working days from order confirmation.
• Delivery: Estimated 5-10 working days from the date of dispatch for standard/basic orders.
  10-14 working days from dispatch for bath & chiller set ups and large deliveries

Express Delivery:

• Dispatch: Within up to 1 working day from order confirmation.
• Delivery: Estimated 2 working days from the date of dispatch.

Please note that delivery timeframes are estimates and may vary based on courier performance and location. Dispatch refers to when your order leaves our warehouse.

1.3 Returns and Refunds

• Our return policy is outlined on a separate page on the Site. Please refer to it for details on eligibility, timelines, and procedures for returning products.
• We reserve the right to deny returns that do not comply with our return policy.
• Refunds will be issued to the original payment method used for the purchase.

1.4 Warranties and Disclaimers

If you are a customer located outside the UK mainland and need to make a warranty claim, you must return the product to our UK warehouse for evaluation. Once we receive the item, we will inspect it to determine if the issue is covered under our warranty. If the claim is deemed valid, we will reimburse your return shipping costs at a reasonable standard rate. Please retain proof of postage, as it may be required for reimbursement.

2. International Shipping & Customs Policy

At Urban Ice Tribe, we proudly ship our products worldwide. To ensure a smooth delivery experience, please read the following information regarding import duties, taxes, and customs fees.

Who Pays for Import Duties & Taxes?

• For international orders, import duties, taxes, and customs fees may apply depending on your country’s regulations.
• Buyer Responsibility: Unless otherwise stated, these charges are the buyer’s responsibility and will be determined by your local customs office.
• Included Duties: If we cover any duties or taxes, this will be clearly stated at checkout.

Customs Declarations & Processing

• Customs processing times may vary, and we are not responsible for delays caused by local customs clearance.

Best Practices for a Smooth Delivery

• Before ordering, we recommend checking your country’s import regulations to understand any potential charges.
• By placing an order, you acknowledge that you are responsible for any applicable customs fees unless otherwise stated.

Failure to Pay Import Duties & Return Costs

• If a customer refuses to pay import duties and the package is returned, we will not refund the original shipping costs.
• Any additional costs incurred due to the return (including return shipping fees or customs penalties) will be deducted from the refund or charged to the customer.
• If the package is abandoned due to non-payment of duties, no refund will be issued.

If you have any questions regarding international shipping or customs policies, please contact us before placing your order.

3. Galvanised Steel Ice Baths – Product Origin & Appearance

3.1 Handcrafted from Authentic Stock Tanks – Built for Durability, Designed for Recovery

• Please Note: Our ice baths are made from genuine galvanised steel stock tanks originally manufactured for agricultural use. As a result of their industrial nature, each tank may feature minor imperfections such as small dents, surface scratches, or sealant bulges where seams overlap—typically on the reverse side of the tank. These cosmetic variations do not affect performance or durability and should be embraced as part of the product’s authentic, rugged character.

  Due to the handcrafted nature of each unit, dimensions may vary by up to 10cm from the stated size.

  To preserve the integrity of your bath, avoid using harsh chemicals that may damage the galvanised finish or void the warranty. If necessary, always pre-dissolve any chemicals in warm water before use.

  With proper care, your Urban Ice Tribe ice bath will continue to perform and endure—just as it was built to.

4. Content

4.1 Information and Content Ownership

• The Site contains information, including text, graphics, images, videos, and other materials (collectively, “Content”).
• The Content is owned by the Company or its licensors.
• You may not copy, reproduce, modify, distribute, transmit, display, publish, sell, license, or create derivative works from the Content without the Company’s written consent.

4.2 User Content

• You may submit comments, reviews, or other content to the Site (collectively, “User Content”).
• You grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and translate your User Content.
• You are solely responsible for your User Content and represent that you have the necessary rights to grant the license set forth above.

4.3 Disclaimer for Informational Content

• The information on the Site, including content related to cold water therapy, is for informational purposes only and should not be considered medical advice.
• You should always consult with a healthcare professional before starting any new health regimen, including cold water therapy.
• The Company is not responsible for any adverse effects arising from your use of the information on the Site.

5. Disclaimer of Warranties and Limitation of Liability

• THE SITE AND CONTENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR SERVER IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WE WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM YOUR USE OF THE SITE OR CONTENT, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

6. User Conduct

• You agree to use the Site in a lawful and respectful manner.
• You will not use the Site to:
  • Upload or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, or racially or ethnically offensive.
  • Interfere with the use of the Site by others.
  • Attempt to gain unauthorised access to the Site or the Company’s systems.
  • Violate any intellectual property rights of the Company or others.

7. Termination

• We may terminate your access to the Site for any reason, at any time, without notice.

8. Governing Law and Jurisdiction

• These Terms will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.